Planning study · Not a client case · Updated 25 October 2026. This illustrative workflow is not an executed project or a results claim.
Business scenarios and content tasks
Product comparison
Compare real specifications and differences by use case; do not invent benefits, certifications or reviews.
Store preparation
Explain the store and actual trial or shopping process; staff confirm stock, prices and appointments.
Purchase and support
Describe available payment, collection, returns and support arrangements using current business policies.
Delivery workflow
- Confirm the actual offer, audience, asset permissions and operating constraints.
- Map customer decisions into topics, a shot list and a fact-check sheet.
- Prepare Chinese content for business approval, then publish or hand over under the agreed scope.
- Agree the enquiry owner, language, time zone and handover process.
- Review enquiries and business feedback, then update changed information.
How to assess enquiry quality
Separate price checks, stock enquiries, visit intent and purchases. Follow outcomes for the same enquiry cohort, with refunds and duplicate contacts recorded separately.
Prepare before starting
Prepare your website or account, location, offer, available assets and the problem to solve. Do not put identity documents, passwords or customer conversations in a public form.
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